Last Updated: August 23, 2026
At WigyWigy, your satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer a 30-day refund and return policy.
You have 30 calendar days from the date your order is delivered to request a return.
If 30 days have passed since delivery, unfortunately, we may not be able to offer a refund or return.
To be eligible for a return, the wig must be returned in its original condition.
For hygiene and quality reasons, returned wigs should:
Be unworn and unused.
Not have been washed.
Not have been dyed, bleached, or chemically treated.
Not have been cut or altered.
Not have been glued, taped, installed, or customized.
Not have any makeup, perfume, hair products, smoke odors, or other signs of use.
Include original packaging and accessories when applicable.
We reserve the right to refuse a return if the product shows signs of use, damage, alteration, or conditions that make it unsuitable for resale.
To start a return, please contact us within 30 days of delivery:
Email: infowigywigy@gmail.com
Phone: +1 (531) 278-5572
Please include:
Your order number.
Your name.
The email address used to place the order.
The reason for the return.
Photos of the product when requested.
Please do not send your return to our business address before contacting us. We will provide the appropriate return instructions after reviewing your request.
For returns due to a change of mind, incorrect selection, or other reasons not caused by WigyWigy, the customer is responsible for the cost of return shipping.
If you received an incorrect, defective, or damaged item, please contact us before returning it. We will review the issue and provide appropriate instructions.
Please contact us as soon as possible if your order:
Arrives damaged.
Contains the wrong wig.
Is missing an item.
Has another significant issue.
Please provide your order number and photographs of the product and packaging so we can investigate the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Once we receive your returned item, we will inspect it to determine whether it meets the requirements of this policy.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Your bank, credit-card company, or payment provider may require additional processing time before the refunded amount appears in your account.
Eligible returns that meet all return requirements may qualify for a full refund of the product purchase price.
Original shipping charges may be non-refundable unless the return is the result of an error by WigyWigy or applicable law requires otherwise.
If a returned product does not meet our return conditions, we may be unable to issue a refund.
If you would like to exchange an item, please contact us at:
Exchanges may be handled depending on product availability and the condition of the returned item.
A return may not be accepted if the wig has been:
Worn or used.
Washed.
Dyed or bleached.
Cut or altered.
Glued, taped, or installed.
Damaged after delivery through customer use.
Returned after the 30-day return period.
Returned without following our return instructions.
Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.
If you have questions about a return or refund, please contact us:
WigyWigy
1186 St Highway 185 W
Fort Deposit, AL 36032
United States
Email: infowigywigy@gmail.com
Phone: +1 (531) 278-5572
We appreciate your business and are committed to making your WigyWigy shopping experience as simple and positive as possible.